Bilingual Operations Coordinator (English & Japanese) Japanese :N1
Annual Salary: ¥3,000,000 – ¥4,200,000
Type: Bilingual Operations Coordinator (English & Japanese) Japanese :N1
場所:Tokyo or Fukuoka
■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N1 required.
■Required:
Native-level Japanese proficiency (JLPT N1 or equivalent)
Business-level English proficiency (TOEIC score of 700 or above, or equivalent skill)
Candidates should have experience in at least one of the following areas:
Providing customer support in Japanese and/or English
Launching new projects
Planning and driving project execution
Handling client communication and negotiations
Participating regularly in client proposal meetings
Managing team building and operational workflows
Industry: Customer Support / Digital Services / Gaming & Subscription Apps
Location: Tokyo (Gotanda HQ) or Fukuoka (Yakuin Center)
Employment Type: Full-time (Permanent)
About the Role
You will act as a vital bridge between the operations team and our clients, supporting customer service operations across a range of industries including e-commerce sites, web services, and gaming/subscription apps.
This role requires daily use of English to communicate client needs and to manage internal teams, improving operational efficiency. It’s ideal for someone who:
Wants to leverage their language skills and customer support experience to grow professionally
Has a strong interest in games and the latest digital subscription services
Note:
Communication with clients is primarily in Japanese
Communication with internal teams is in both English and Japanese
The internal job title for this role is "Supervisor (SV)"
Key Responsibilities
Liaise with clients (mainly Japanese companies including startups)
Act as an assistant to the project manager
Manage quality, efficiency, and workflows of operations
Communicate and convey instructions between clients and multilingual staff (Japanese ⇄ English)
Create and improve operational workflows
Aggregate and analyze operational data; prepare reports
Why This Role is Rewarding
Connects global teams with Japanese companies using bilingual skills
Reports you create will influence app and service improvements
Sense of achievement in overcoming challenges by leading teams remotely
Opportunity to grow into management roles, including overseeing international business operations
Career Path After Joining
You will first be involved in identifying and resolving operational issues and improving service quality using your Japanese and English skills. Over time, you can challenge yourself with broader management responsibilities across Adish's global client base.
Work Conditions
Work Hours: 9:00 AM – 6:00 PM (8 working hours with 1-hour break)
Average Overtime: Less than 20 hours per month
Workplace:
Gotanda HQ: 6F Hulic Gotanda Yamate-dori Bldg., 1-21-8 Nishi-Gotanda, Shinagawa-ku, Tokyo
Fukuoka Center: 6F MG Yakuin Bldg., 1-14-5 Yakuin, Chuo-ku, Fukuoka
Must be able to commute to either location
Transfer Possibility: None
Salary & Compensation
Annual Salary: ¥3,000,000 – ¥4,200,000
Monthly Salary: ¥250,000 – ¥350,000
(Includes 30 hours of fixed overtime allowance: ¥45,700 – ¥63,900/month)
Bonus: None
Benefits & Welfare
Full social insurance coverage
Commuting allowance (up to ¥30,000/month)
Annual salary review
Annual health check (with optional female-specific tests)
Parental & caregiver leave (100% usage rate for both men and women)
Pre- and post-maternity leave follow-up system
Break & nap rooms available
Free drinks, office convenience store
Welcome-back program for returning employees
Inter-office and inter-department exchange support
Employee stock ownership plan
Training & Career Development Support
New business model proposal system
Support for acquiring professional certifications
Foreign language learning assistance
Internal job posting program
Internal "study abroad" program
Goal/behavior feedback system (1-on-1s)
Quarterly all-company meetings
Open mid-term business plan
Committee activities
Club activities
Holidays & Leave
Days Off: Weekends (Saturday & Sunday)
Annual Holidays: 120 days
Additional Leave:
Year-end & New Year holidays
Golden Week
Bereavement leave
Paid leave (can be taken in 1 day, half-day, or 1-hour increments)
