Customer Support (Hotel Operator) – No Experience Required
Annual Salary: ¥3,500,000
Type: Hotel Operator
場所:Tokyo
■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese：Ability to communicate in Japanese, both spoken and written
■Required: Basic computer skills
Ability to communicate in Japanese, both spoken and written
Recruitment Background
Hiring due to team expansion.
Responsibilities
Handling various customer inquiries via chat and email
Planning and proposing new service implementations (e.g., OTA websites, check-in systems)
Managing accommodation reservations and changes
Check-in and check-out procedures
Operational improvements at hotel facilities
Assisting in the launch of new facilities
Note: Most communication is written and from overseas customers. Phone support is rarely required.
About the Company Vision
UBIQS is committed to redefining the concept of lodging, creating innovative accommodation experiences beyond traditional hotel models.
Position Details
Number of positions: 3
Employment type: Full-time (permanent)
Application type: Mid-career
Trial period: 6 months (contract employee during the trial; no change in other conditions)
Working Hours
Standard hours: 10:00–19:00 (1-hour break)
Shifts may vary (e.g., 9:00–18:00)
Includes night shifts
Average overtime: less than 20 hours/month
Location
Address: 1-7-19 Akasaka, Minato-ku, Tokyo 107-0052, Japan
Capital Akasaka Building, 3rd Floor
Work style: In-office
Transfer: None
Salary
Annual salary: ¥3,500,000
Monthly salary: ¥250,000
Base salary: From ¥200,717
Fixed overtime pay: From ¥49,283 (for 33 hours/month)
Additional overtime will be paid if it exceeds 33 hours
Payment type: Monthly
Bonus: Twice a year
Benefits and Allowances
Full social insurance (health, pension, employment, workers’ compensation)
Transportation allowance
Employee discount programs for company-owned and partner properties
Training and Development
One-month onboarding training covering business fundamentals
Case study training with team members
Regular follow-up sessions with executives
Fast-track promotion opportunities based on skills and performance
Holidays and Leave
Annual holidays: 113 days
Days off: Two per week (shift-based, typically one weekday and one weekend day)
Additional leave:
Summer vacation (7 days)
Year-end/New Year holiday (5 days)
Golden Week holiday (5 days)
