■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese level N1 or above required.
■Required:
- 3 years or more of practical experience in the IT infrastructure field
- Vendor management experience

Employment type
Full-time employee (unlimited contract)

Job description
■Job overview
- From the perspective of business (system users), plan and promote business processes that contribute to "visualization of IT systems" and "transparency of operations" based on voices from business departments regarding the use of IT systems, communication with business departments in the event of system failures, and analysis of collected data.

■Job examples
(1) Consider the ideal form for the implementation and operation of system operation monitoring from a business perspective, and work with user departments and development departments to monitor IT services and understand the scope of impact when failures occur.
(2) In order to effectively operate the in-house help desk (vendor), analyze the response history of the help desk and make system improvement proposals and adjustments. Also, consider and respond to the creation of a system that does not require inquiries, such as public relations and the use of chatbots.
(3) As a service level manager, coordinate with business departments and development departments to conclude and maintain appropriate service levels.
(4) Operate various secretariats to provide stable IT services without interruption, such as the secretariats in the event of a large-scale system failure and the change management secretariats.

Background of recruitment
Job content (scope of change)
Application requirements
- 3 years or more of practical experience in the IT infrastructure field
- Vendor management experience

Required years of experience (job type)
- 3 years or more
IT engineer [system development, SE, infrastructure] / internal system development, internal system operation
*Experience in this job type is required to apply

Preferred conditions
- Systemized knowledge of networks (undergraduate major, applied information acquisition, CCNA/CCNP certification, etc.)
- Experience in building or operating network equipment (Catalyst/Nexus/ISR/A10/BIG-IP/Meraki/Infoblox)
- Experience in building or operating network security equipment (Firewall/IDS/IPS)
- Experience in operating public cloud networks such as Azure/AWS
- English proficiency

Salary
Monthly salary 290,000 yen to 470,000 yen
Annual salary 5,850,000 yen to 9,820,000 yen Million yen

Salary details
(Salary examples, etc.)
＜Whether or not there is a raise＞

＜Overtime allowance＞

＜Salary supplement＞
■Determined according to company regulations after taking into consideration experience and ability.

■Overtime allowance available

The salary is only a guideline and may go up or down through the selection process.

Monthly salary (monthly amount) includes fixed allowances.

Bonus

Available
Incentives
Stock options
Bonus details
■Bonus three times a year (June, December, March) *2022 results

Workplace
Hokkaido

Workplace details
Sapporo Clock Tower Building
Address: 2-1 Kitaichijo Nishi, Chuo-ku, Sapporo, Hokkaido Sapporo Clock Tower Building

Nearest station to work location: JR Line/Sapporo Station

Passive smoking prevention: No smoking indoors

Work location (scope of change)

Possibility of transfer

Not for the time being

Working hours

＜Working hours＞

Flextime system (full flex)

Break time: 60 minutes (12:00-13:00)

Overtime work: Yes

＜Standard working hours＞

9:00-17:00

＜Working from home/remote work＞

Can be discussed (from home)

Average monthly overtime hours

Details of average monthly overtime hours

Available

Various allowances

Commuting allowance, housing allowance, health insurance, welfare pension insurance, employment insurance, workers' compensation insurance, retirement allowance system

＜Supplementary information on each allowance/system＞

Commuting allowance: No supplementary information

Housing allowance: Only if a transfer involving relocation occurs

Social insurance: No special notes

Retirement allowance system: No supplementary information

Details of welfare benefits

■Training at the time of joining the company
■Self-development system, qualification support system, etc. training


Employee stock ownership plan, employee savings, childcare leave, nursing care leave, benefit station, etc.

Holidays
Saturdays and Sundays off

Holiday details
2 days off per week (holidays are Saturdays, Sundays, and public holidays)
10 to 20 days of annual paid leave (minimum number of days granted immediately after joining the company)
120 days of annual holidays

Year-end and New Year holidays, Christmas holidays (12/25), annual paid leave, refreshment leave, nursing care leave, volunteer leave, etc.

Trial period
Yes
Trial period details

6 months

Number of employees
2

Selection flow

Yes

Other
*Working from home possible/flexible ■Department atmosphere
Work is carried out in teams of several people.
There is a system in place for teams and departments to follow up on each individual's work, and it's a frank atmosphere where it's easy to ask for advice.
Most members are mid-career hires, and we have a follow-up system in place to allow them to take advantage of their own experience and get up to speed on the job early.
We also have an environment that makes it easy to balance work and private life by taking advantage of flextime and telecommuting.

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361