■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese level N1 or above required.
■Required:
-Able to join in January 2025
-Experience in infrastructure operation management
-Experience with vendor control/customer negotiations

Employment type
Full-time employee

Job description
■Overview
As a service manager (operation manager) at an operations center that remotely operates and manages domestic networks and systems, you will be involved in network operation, management, and maintenance work.

Technical skills are also required, but above all, this position requires communication skills and customer orientation, such as coordination, negotiations, and negotiations with customers.

If you are good at vendor control and customer service, you can immediately contribute to this job.

■Job description
- Compiling requirements such as requests and inquiries for the system
- Managing operation design and operation quality
- Directing internal and external engineers and other operation-related personnel
- Dealing with clients when problems occur
- Communicating with customers and vendors

■Recruitment background
We are looking for additional staff to strengthen resources in the departments that the company will focus on in the future.
We look forward to your contribution to success by combining the technical capabilities that the company has built up over the years with your own experience.

Salary
Annual salary 6,000,000 yen - 8,000,000 yen

■ Annual salary: Previous job salary will be taken into consideration
※Annual salary notes: Annual salary includes fixed overtime pay for 30 hours per month.

Expected annual salary: 6 million yen to 8 million yen
Basic salary: 348,627 yen to 483,944 yen
Fixed overtime pay: 83,040 yen to 114,390 yen
■ Salary increase: Once a year
■ Bonus: Once a year

・ Commuting allowance: Up to 30,000 yen/month
Working hours Working hours: 9:00 to 18:00 (1 hour break)
Contract period ■ Contract period: No set period
Trial period Trial period: Yes (6 months) * There will be no change in treatment.
Holidays Holidays: 2 days off per week (Saturdays, Sundays, and holidays)

Number of holidays per year: 125 days

Annual paid leave (10 days granted after probationary period)

Summer vacation, New Year's holiday, special leave, etc.

Insurance Health insurance, employee pension insurance, employment insurance, workers' compensation insurance

Welfare ■Education system/welfare supplement
・ITIL qualification by inviting external lecturers
・Support system for obtaining various qualifications

■Other supplements
・Position allowance
・Remote allowance
・Various internal events
・Health checkup
・Health consultation service
・Child allowance: Up to 12 years old: 10,000 yen/month
12 to 18 years old: 20,000 yen/month
・Childcare leave acquisition record: Yes
Return to work rate after childcare leave: 100%

Eligibility to apply
[Required conditions]
-Able to join in January 2025
-Experience in infrastructure operation management
-Experience with vendor control/customer negotiations

[Preferred conditions]
We welcome those with any of the following experience.
-Experience in maintaining and improving the quality, efficiency, and improvement of IT infrastructure operations
-Able to act within rational business judgment (experience is preferred)
-Knowledge of network technology such as CCNA
There is a possibility that emergency troubles will require responses at night and on holidays.
We are looking for someone who can respond even in such cases.

[Desired personality]
General knowledge of IT is required, but this time we are looking for a management position.
We are looking for someone with practical experience in customer negotiations and management, or someone who aims to become a specialist in such fields.
Highest level of education Graduate school University Vocational school High school
Expected work location Chiyoda-ku, Tokyo
Near Tokyo Station (Chiyoda-ku, Chuo-ku)
Passive smoking measures Measures in place
No smoking indoors

Selection process
[STEP 1] Application
[STEP 2] Interview (2 times planned)
First interview... Recruitment/on-site staff
*Only for those who pass the first interview: Aptitude test will be conducted
Final interview...CEO of the company
[STEP 3] Offer of employment

*First interviews and interviews can be conducted remotely using web conferences, etc.
*Interview dates and start dates are negotiable, so please feel free to apply if you are currently employed.
*It is expected to take about 2 weeks from application to offer of employment.

Please note that the company will process the submitted application documents appropriately from the perspective of security protection.

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361