■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Native level of Japanese required
■Required:
・Over 1 year of customer service experience (sales, customer service, etc.)
(Long-term internship experience for new graduates)
・Japanese skills: Native level
*Able to read, write and speak Japanese fluently and clearly
*Able to respond in Japanese
・English skills: Business level (TOEIC 650 points) or equivalent skills (fast reading)
・Nationality does not matter
・No new visa support (renewal etc. can be supported)
・Business PC skills, IT literacy
-Touch typing, business email, Excel, PPT, Word (creation and input)
-IT and internet literacy to the extent that you can research and use it yourself

Employment type
Contract employee

Contract period
Job description
A customer success position has opened up to work with global SaaS companies to realize their goals through IT solutions!

■Job description
We provide customer success support for client companies' SaaS products.
We respond to user inquiries via phone, chat, and email.
We contribute to the success of companies that adopt SaaS by not only providing simple answers, but also understanding the true needs of users and making optimal proposals from a wide range of products.
We support Japanese users who use foreign payment services in Japanese, and internal documents are in English.
We handle about 10 inquiries a day, and we take each inquiry seriously, increasing engagement with companies that adopt our services.

■Job satisfaction:

・Not only will you gain knowledge about the operation of advanced SaaS, but you will also be able to improve your proposal skills by making optimal proposals to customers.

・You will be involved in customer success for companies and services in a variety of industries, so your knowledge and skills will improve in many areas.

・Client products are updated daily in line with economic trends and global business trends, so you can feel a sense of speed and lead to your own growth.

■Job highlights

・You will work in a global environment with bilingual English-Japanese team members from over 15 countries.

・Our team has high customer satisfaction and is highly regarded among vendors around the world.

Why not take advantage of this opportunity to play a part in a world-leading SaaS company and contribute to the success of our client companies?

Background of recruitment
Job content (scope of change)
Application requirements
・Over 1 year of customer service experience (sales, customer service, etc.)
(Long-term internship experience for new graduates)
・Japanese skills: Native level
*Able to read, write and speak Japanese fluently and clearly
*Able to respond in Japanese
・English skills: Business level (TOEIC 650 points) or equivalent skills (fast reading
)
・Nationality does not matter
・No new visa support (renewal etc. can be supported)

・Business PC skills, IT literacy
-Touch typing, business email, Excel, PPT, Word (creation and input)
-IT and internet literacy to the extent that you can research and use it yourself

Welcome conditions
・Japanese skills: JLPT N1 required, if you have it, consider it
・English skills: Business level (TOEIC 800 points) or equivalent skills
・Experience in data analysis and numerical management
・Call center experience
・Experience in team management and as a trainer

Salary
Monthly salary 250,000 yen to 340,000 yen
Annual salary 3 million yen ~ 408 million yen

Salary details
(Salary examples, etc.)
- Monthly salary 250,000 to 340,000 yen
- Includes fixed overtime hours of 30 hours per month (45,700 to 62,000 yen per month)

Bonus
None
Incentives
Stock options
Bonus details, etc.
Workplace
Tokyo

Workplace details
8F Hulic Gotanda Yamatedori Building, 1-21-8 Nishigotanda, Shinagawa-ku, Tokyo

Workplace (scope of change)
Possibility of transfer
None for the time being
Working hours
- 9:00 to 18:00
- Scheduled working hours: 8:00 (60-minute break)

Average monthly overtime hours
Overtime hours 20 hours or less

Details of average monthly overtime hours
Various allowances
Welfare details
■Welfare benefits
- Full social insurance coverage
- Salary increases available
- Commuting allowance (up to 30,000 yen per month)
- Health check (basic items + options for women available)
- Paid vacation (after 6 months of employment 10 days granted)
-Nursing care leave
-Maternity leave/childcare leave *100% utilization rate, many achievements for both men and women
-Maternity and childcare leave follow-up system
-Rest room, nap room (rest room) available
-Free drinks, office convenience store, etc.
-Leave welcome back system
-Support system for exchanges between bases and departments
-Stockholding system

■Training system/career support system
-New model business creation system
-Qualification acquisition support system
-Foreign language learning support system
-Internal recruitment system
-Internal study abroad system
-Intention expression system
-Goal/behavior feedback system
-Review (1on1)
-All-company meeting once a quarter
-Publication of mid-term management plan
-Various committee systems

Holidays
Other

Holiday details
Working days 5 days a week in shifts (2 days off per week)
*Shift work will include weekends, holidays, New Year's holidays, Golden Week, etc.
*Special leave for special occasions and paid leave (can be taken in 1-day, half-day, or hourly increments) available

Trial period
None
Trial period details
Number of employees
1

Selection process
▼Document screening
▼First selection (interview, language test, aptitude test)
▼Final selection (interview, research quiz)
▼Offer of employment
*The selection process and number of times may change depending on the situation

Other
When applying, please submit a resume (with photo attached) and work history.

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361