■Resume and work history written in Japanese are required.
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N1 required.
■Required:
・Experience in email or chat support
・Experience as a leader or leading a team
・Experience in leading or leading a team.

Employment Type
Full-time employee
Job Description ■Position Overview
The Customer Support Team provides user support after a game title has been released. *This will be text-based support with a focus on email.
The user support team will provide text-mainly answers to various inquiries and problems that occur during the playing of the game.
This position will be responsible for team management tasks, including managing a team of 3 to 10 members as the leader of the team performing the above tasks!

This is a full-time leadership position!
This is a permanent leadership position!
Full career plan
We only have full-time employees in leadership positions and above.
Of course, all experienced mid-career professionals are hired as full-time employees, and we are actively promoting from within to become full-time employees, so you can aim for career growth with stable employment.
Everyone has his or her own career direction.
The company has a system to support individual career development.
We offer two courses: the “Specialist Course” for employees who wish to enhance their expertise and expand their skills, and the “General Course” for employees who wish to engage in organizational management and be involved in management in the future.

Job Description
Specific duties
Manage customer support team members (attendance, shift management)
Quality control of customer service (progress check, member follow-up, quality improvement)
Negotiate with clients (work progress reports, creation/explanation of man-hour estimates, etc.)
Project sales/income/expense monitoring
Improvement of business operations (analysis of causes of service problems, direction of response, etc.)
Preparation of new projects
Finding new project leaders, on-the-job training, etc.

Attractiveness of the position
The position is located at the Akihabara Center, which will be newly established in March 2023! (Clean office with spacious refreshment room)
(Clean office and spacious refreshment room) ・At the Akihabara Center, most of the same positions are held by mid-career employees who have been with the company for less than a year, so you will be able to work with fresh members!
You will be involved in new projects of famous game titles of major game companies, which have attracted a lot of attention within the company, from the very beginning of the project!
This is a business area that is expected to expand in the future, so it is an environment where it is easy to develop your career depending on how hard you work!

Job Description
Duties as described above
*Scope of change: duties as determined by the company
Salary 3,000,000 yen - 6,000,000 yen per annum
Annual salary 3,000,000 yen - 6,000,000 yen
Annual salary
Annual salary 3,000,000 yen - 6,006,000 yen
12 installments (14 installments optional)
Monthly salary 250,000 yen - 500,500 yen
Basic salary 216,220 yen - 432,860 yen
Fixed overtime pay 33,780 yen - 67,640 yen

To be determined in consideration of experience and ability.
No bonus due to annual salary system
Includes 20 hours of fixed overtime pay; overtime will be paid separately.
(Overtime is not applicable to managers and supervisors.)
Late night allowance will be paid separately.

Salary will be revised twice a year (April and October) *Based on evaluation
Working hours: 10:00-19:00 (60-minute break), including weekends and holidays.
2 days off per week / 8 hours per day
Operating hours may vary slightly depending on the project you are assigned to.
Trial period: 3 months (no wage change during the trial period)
Vacations and vacation days 120 days or more per year (122 days in FY2024)
2 full days off per week (varies in some departments and positions)
Flexible holidays (two consecutive days may be taken once a year at any time)
Paid vacations (10 days granted on date of hire, up to 3 days during probationary period)
Year-end and New Year vacations
Maternity/paternity/nursing care leave
Maternity/nursing care leave, congratulation or condolence leave
Health insurance, nursing care insurance (for employees over 40 years old), welfare pension insurance, unemployment insurance, workers' accident compensation insurance
Transportation expenses (up to 50,000 yen per month)
Business trip allowance
Retirement allowance
Retirement allowance ・Congratulations and condolences
Employee stock ownership plan
Secondary employment allowed (conditions apply)
Subsidies for qualification acquisition (up to 50,000 yen)
Awards system
Club activity system
Free coffee/tea/green tea, in-office snack sales (at some centers)
Recreation facilities
In-house one-coin physical therapy and rest rooms (at some centers)
Asset building seminars
Asset-building seminars ・Harassment prevention measures (free consultation rooms, etc.)
Qualifications [Required
Experience in email or chat support
Experience as a leader or leading a team
Experience in leading or leading a team ・Love to play games or play games on a regular basis

Welcome to our company.
Experience in customer support (email/chat) SV for game projects
Ability to write and read English and Chinese (traditional and simplified)
Experience in sales and revenue/expense management

The ideal candidate will have
Team player.
Able to communicate well with others.
Experience in some kind of training (e.g. teaching junior staff in an easy-to-understand manner)
Experience in education of some kind (e.g., teaching junior staff in an easy-to-understand manner)
Able to communicate proactively with people inside and outside of the company.
Those who love games and want to work in the game industry.
Those who are able to respond quickly and flexibly in an environment of growth and rapid change.
Highly motivated to learn.
Graduate degree University degree
Assumed work location details ■Akihabara Center 3F AKS Building, 3 Kanda Neribe-cho, Chiyoda-ku, Tokyo

＜Job Change Scope
Work location
Work locations and travel work locations listed above
*Scope of change: Locations determined by the company
Measures against passive smoking
No smoking indoors
Selection Process Application
Application ▼ Application
Application ▼ Document screening
Application ▼ Documents Screening
Interview (2 times) + aptitude test
▼ Interviews (2 times) + aptitude test
Offer of employment

Interview and hiring dates are negotiable. Please feel free to contact us.

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361