[Customer Support Member] Use your English skills
Annual salary 3,650,000 yen to 5,150,000 yen
Type: Sales / Planning Sales [Corporate Sales / Personal
場所:Tokyo
■Resume and work history written in Japanese are required.
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese language proficiency at N2 level or higher is required(It does not matter if you have taken the exam or not.).
■Required: -Native level English proficiency and Japanese language proficiency at N2 level or higher
Employment type
Full-time employee (unlimited contract)
Job description
[Overview]
There are currently 2.76 million foreign residents in Japan. The government's policy is to promote the acceptance of foreign talent in the future. However, the reality is that there is still much room for improvement in the communication environment, such as the Internet, which is their lifeline. Our company, which mainly develops communication services for foreign visitors and residents in Japan, is developing services so that they will feel glad to have come to Japan. In a global environment with many members from international backgrounds, we exchange various opinions and build services.
We are looking for members who can use their skills to help us build services that will lead to a future where the boundaries between the world and Japan disappear.
[Job description]
■You will be responsible for customer support and shipping processing for the provision of Wi-Fi routers and SIM cards to foreigners living in Japan. You will also be responsible for telephone support while gradually increasing your business knowledge.
■Respond to inquiries about products (email/chat). Check changes of accommodation and address, whether overseas models can be used in Japan, communication speeds, return methods, etc. We handle 60 emails and 10 chats per day. We work together with other employees and part-timers.
■Convert customer orders into Japanese and process shipping. Write the arrival time and destination of the product in Japan. We are also responsible for packing and shipping the products.
PR points
～The largest number of users in Japan in the telecommunications business for foreigners! Expanding our global business!～
[Business content]
■Telecommunications business for foreigners in Japan
■SIM card sales/Wifi rental service for tourists visiting Japan
■Wifi rental service for Japanese people traveling overseas
[Our vision]
Open and Global company
～Towards a future where there are no boundaries between the world and Japan～
We aim to be the most open company in Japan to the world. Our ideal world is one where people of all nationalities, races, and languages can live comfortably anywhere in the world, even if it is not the country where they were born and raised. We are interested in realizing true globalization, not just the travel and communication we are currently doing.
[Corporate culture]
We have many employees who grew up in various countries, cultures, and religions, and we have a culture that respects diversity.
[Founding philosophy]
The president went to the United States after graduating from high school. He started this company with his childhood friend because he felt that the communication environment was very inconvenient not only when he was overseas, but also when he returned to Japan. In the future, we plan to develop various services that will not only be limited to the communication business, but also provide a stable environment that does not cause inconvenience to everyone who crosses borders.
About "Philosophy/Vision"
We aim to be the most globally open company in Japan. Our ideal world is one in which people of all nationalities, races, and languages can live without inconvenience anywhere in the world, even if it is not the country where they were born and raised. Our interest is not limited to the travel and communication that we are currently doing, but everything that will realize true globalization.
About "Work/Business"
Currently, our main business is providing communication environments to foreigners, but we plan to develop various businesses in the future.
We were greatly affected by COVID-19, but our efforts in preparation for the easing of entry restrictions have been successful, and we are currently growing at a rate that far exceeds pre-COVID sales.
Regarding "Working people and corporate culture"
We have many employees who grew up in various countries, cultures, and religions, and our culture respects diversity.
About 30-40% of our members are foreign nationals.
Most of our Japanese members have experienced living abroad through studying abroad or working holidays.
Business/Service
Services for C
People we work with
Most in their 30s, Most in their 20s
Culture
Collaborative environment (totalitarian/project-based)
Working environment
Over 120 days of holiday per year, Side jobs OK
Recruitment background
Recruiting additional staff, Further organizational strengthening
Job content (scope of change)
Application requirements
[Required]
-Native level English proficiency and Japanese language proficiency at N2 level or higher
*For foreign applicants, Japanese language proficiency at N2 level or higher is required. (It does not matter if you have taken the exam.)
Required years of experience (job type)
No experience required
Sales/customer support, help desk
※Experience in this job type is not required to apply
Other desired experience
None (completely no experience required)
Application category
Mid-career
Welcome conditions
Salary
Monthly salary 233,000 yen to 298,000 yen
Annual salary 3,650,000 yen to 5,150,000 yen
Example of annual salary
Expected annual salary: 3,650,000 yen to 5,150,000 yen
※Determined based on experience and skills.
■Trial period: 3 months (※There is no difference in work content and conditions before and after the trial period)
■Base salary: 233,000 yen to 298,000 yen
■Salary revision: Once a year
■Bonus: Performance-linked
Regarding "salary and treatment"
Although the company still has a small number of employees, the evaluation system is in place.
It is a system that allows you to raise your grade in as little as one year.
If you have the skills, you can become a leader in 1-2 years, and we have members who have become leaders in 2 years.
Salary/Remuneration
Bonus
Bonus
Incentive
Stock options
Bonus details
Number of bonuses per year
Performance bonus
Last year's bonus results
2 months' worth
Workplace
Tokyo
Workplace details
[Workplace details]
6F Zenken Plaza II, 1-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo
[Access]
■1 minute walk from Shinjuku West Exit Station on the Toei Oedo Line
■5 minutes walk from Seibu Shinjuku Station on the Seibu Shinjuku Line
■5 minutes walk from Shinjuku Station on the JR, Keio, and Odakyu Lines
Work style
In-house work
Additional information on work place and working hours
・Overtime of about 30 hours may occur during busy periods.
During normal periods, most members leave work at the regular time.
Place of work (scope of change)
Possibility of transfer
None
Working hours
09:00~18:00
Night shifts
None
Average monthly overtime hours
Overtime 30 hours or less
Details of average monthly overtime hours
30 hours or less
Various allowances
Details of benefits
Social insurance, transportation expenses, health check, employee discount system, qualification acquisition system
Other benefits and allowances
■Various social insurance
■Transportation expenses (up to 20,000 yen per month)
■SIM card provided (free calls and communication costs)
Holidays
Shift system
Holiday details
Annual holidays
122
Holidays
Shift system
Vacation system
Year-end and New Year holidays, paid vacation, maternity and childcare leave, Special leave for special occasions
Other holidays
■2 days off per week
*Saturdays and Sundays may be taken in shifts 2-3 times a month (in that case, you may take substitute leave on a weekday)
■Year-end and New Year's holidays
■Annual paid leave
■Maternity and childcare leave available
Probationary period
Yes
Probationary period details
■Probationary period: 3 months (※There is no difference in the work content or conditions before and after the probationary period)
Number of employees
2
Selection flow
1. Document screening
2. First interview
3. Final interview Interview with executives and the president.
4. Offer of employment
*The above may be subject to change.
Other
About passive smoking measures
Details of passive smoking measures
Whether or not passive smoking measures are in place indoors at the workplace
Measures in place
Details of passive smoking measures (Smoking is prohibited if there is an outdoor smoking area)
Non-smoking
Company overview
Recruiting company name
Og Co., Ltd.
Public offering
Unlisted
Sales
Capital
9,000,000 yen
Number of employees
10 ~ 30
Established
2014
Head office location
6F Zenken Plaza II, 1-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Company overview
(Recruiting company)
Website: https://www.o-g.co.jp
Average age: 30
Male to female ratio: 5:5
Company phase: Venture
Business content and future business development
■Telecommunications business for foreigners in Japan
■SIM card sales/Wifi rental service for tourists visiting Japan
■Wifi rental service for Japanese people traveling overseas
