System operation/help desk
Annual income: 4.5 million to 7.3 million yen
Type: System operation/help desk
場所:Tokyo
■Resume and work history written in Japanese are required.
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N1 required.
■Required:Native level conversation
Employment status: Full-time employee Job description: The company provides one-stop total system support to resolve customer issues. In particular, you will be in charge of system operations and the help desk.・Responding to inquiries from users regarding business systems
・Responding to IT-related applications
・Escalating unresolved issues to the relevant department/vendor
・Revising and abolishing user accounts for various systems
・Kitting PCs/iPhones
・General asset management for IT equipment
・Operating various servers
・Analysis of inquiry trends, business content, etc./improvement proposals
・Creating/reporting various reports
■Project examples:
・IT help desk at a school corporation
https://www.pasona.co.jp/clients/service/xtech/usecase/case5/
・Infrastructure operations for end users at a major telecommunications carrier (network/business systems)
*In principle, on-site at client's premises (mainly in-office. Service managers will work at the head office)
■Department composition:
・Team of 3-20 people
Average age 40s, male/female ratio (6:4)
■Assigned department
DX Technology Headquarters X-TECH Second Engineering Office IT Service Team
■Job title
System operations/help desk
■Recruitment background
We are recruiting to further expand our operations area, which has been our greatest strength since our founding.
By increasing the variety of work as the scale of our clients expands, we are also focusing on creating an environment where our human resources can advance their careers. As digital transformation advances, we want to first have a wide variety of work sites where it is easy to take on new challenges, create a career stage for digital transformation, and increase the number of people working with us.
■Technologies and skills that can be acquired through work
・Server operation/maintenance
・Network operation/maintenance
・Vendor control
・Operation management (consulting, operation design)
・Service manager
■Career that can be pursued through position experience
・We provide services to client companies on a resident basis, so you can work closely with clients and have the opportunity to learn about their way of thinking
・Career shift to infrastructure engineer possible
・As a service manager, you can manage multiple projects
■Changes in work content
◆Scope of changes in work to be engaged in
[Immediately after employment] Work listed in the job posting
[Scope of changes] General work as defined by the company
Salary ■Annual salary of 4.5 million yen (member) ■Annual salary of 5.5 million yen (project leader) ■ Annual salary of 7.3 million yen (Service Manager)
(Example of annual salary)
■ Annual salary of 4.5 million yen (240,000 yen/month + bonus, etc.) (Member)
■ Annual salary of 5.5 million yen (300,000 yen/month + bonus, etc.) (Project Leader)
■ Annual salary of 6.5 million yen (370,000 yen + bonus, etc.) (Project Manager)
■ Annual salary of 7.3 million yen (500,000 yen/month + bonus, etc.) (Service Manager)
■ Annual salary of 10 million yen (740,000 yen/month + bonus, etc.) (Producer)
Base salary + various allowances (position allowance, role allowance, job allowance, job allowance 2 (fixed overtime allowance of 20,000 yen to 60,000 yen), fixed overtime allowance, overtime allowance for excess work, etc.)
*The applicable hours for fixed overtime allowance vary depending on the grade.
*Will be determined according to our company regulations, taking into consideration experience and ability.
■Bonus twice a year (June, December)
■Position allowance, role allowance, job allowance, job allowance 2
■Overtime allowance, night work allowance, statutory holiday work allowance
■Commuting allowance, other allowances *Various allowances are paid according to each individual's role and situation
Working hours 9:00~17:30 Break 12:00~13:00 (actual working hours 7.5 hours)
*May change if work location is a business partner
Probationary period 3 months [Annual paid leave and special leave will be granted after the probationary period has elapsed. 】
Holidays and holidays
■2 days off per week (Saturdays, Sundays, and holidays)
■Year-end and New Year's holidays (12/30~1/4)
■Annual paid leave
■Marriage leave
■Beardiere leave
■Special leave for jurors
■Accident leave
■Assignment leave
■Maternity leave
■Childcare and nursing care leave
■Nursing leave
■Challenge leave (1 week of special leave for every 5 years of service)
*If your workplace is a client company (a dispatching company or a place where contracted projects are carried out), this may change
■HAPPY HOLIDAY leave (up to 9 consecutive days off including Saturdays and Sundays)
■MY DAY leave (month of birthday)
■My Care Day (health check-up day)
Insurance: Full social insurance (employment, industrial accident, health, nursing care, welfare pension)
Employee benefits ■Regular health check (once a year)
■Award system (once a year)
■Retirement allowance system (for those who have been employed for 3 years or more)
■Life support course usage system (work style with limited time and place)
■Dreams Come True system (leave of absence, partial work system/course system to help you realize your dreams)
■DO・CO・DE・MO work style system (separate office, etc.)
■Handling various insurance groups
■Stockholding association, savings, and asset accumulation system
■Benefit One (discount system for various services)
■Cafeteria points (selectable welfare system):
└Subsidy points worth 180,000 to 200,000 yen per year are awarded depending on the grade.
You can choose from a menu of health care, home support, etc.
└Housing subsidy: Home support applies.
For homes you own or rent under your own name, you can apply for and receive a subsidy of 10,000 to 15,000 yen per month through home support, depending on your job function.
└In addition, we support skill development by awarding cafeteria points for obtaining designated qualifications (labor, management/law, language, finance, IT, etc.) and self-development such as TOEIC.
■Skill improvement system
◆English Gateway (online learning system)
◆Skill improvement support (various training systems, qualification support system, book purchase assistance)
└Hands-on training on actual equipment
└e-learning content, etc.
◆Open position system
◆Challenge Day (public recruitment system for new business, etc.)
Qualifications for application ■Requirements:
Network construction operation (EE2 level)
・Experience in handling inquiries from users as a system operation or help desk
・Experience in operating a network or server
・Experience in handling inquiries from users as a system operation or help desk
・3 years or more of experience in operating a network or server
・Experience in following up with members, task management, education, etc.
・Project management or team management experience
・5 years or more of experience in designing, building, and operating a network or server
・Experience in communicating with external parties and customers (experience dealing with customers through interviews, adjustments, reports, sharing, etc.)
■Preferred skills
・Experience in operating Active Directory
・PC kitting experience
・Experience in creating manuals
・English proficiency (good enough)
Highest level of education Graduate School University Vocational School High School
Expected work location details Tokyo
*Depending on the project, you will work at our offices or at a client company (the company to which you are dispatched or where the contracted project is being carried out).
*Although there is a nationwide transfer system, transfers are rare.
■About changing work location
◆Range of change of work location
[Immediately after employment] Work location listed on the job posting
[Range of change] Locations specified by the company
Measures against passive smoking Measures in place
・Smoking prohibited indoors (indoor smoking areas available)
Selection content ▼Application
▼Document screening
▼Interview (1-2 times)
▼Aptitude test (taken at home)
▼Final interview
▼Offer of employment
*It takes about 2-4 weeks from application to offer of employment.
*Interviews will be conducted online or at the Tokyo head office or other branches (final interviews will be conducted at the Tokyo head office)
*We will consider your preferences for interview dates and start dates, so please feel free to contact us.
