■Resume and work history written in Japanese are required.
■We are an employment agency.
■Business level Japanese required

Employment type
Full-time employee (unlimited contract)

Job description
[Job description]
Incident and problem management based on ITIL for the life insurance company's application system.
Manage and report on daily incidents, and manage root cause investigations and recurrence prevention measures through problem management.

Support the following tasks.

■Incident management
・Sorting daily incidents
・Weekly, biweekly, and monthly reporting
・Educational activities for life insurance company employees
■Problem management
・Facilitation of problem tickets (schedule management, meeting arrangements, checking the contents of root causes and recurrence prevention measures, and confirmation of implementation status of recurrence prevention measures)
・Communication with development team (English)
・Biweekly reporting
・Problem trend analysis and improvement proposals
・Educational activities for life insurance company employees
■Other
・Revising internal documents/procedures
・Business improvement activities
・Various reports

[Rewarding]
As a prime vendor, you can promote projects while communicating directly with customers.
In addition, since projects are carried out in collaboration with the client's development team and our offshore team, you can experience the difficulties of working with overseas members to advance the project, as well as the joy of completing the project as a team.

[About us]
Our company is the Japanese subsidiary of a global IT firm with over 40,000 employees worldwide, originating from China. Since the launch of our Japanese subsidiary in 2002, we have been developing our main business in consulting, IT services, R&D services, and BPO.

The majority of our projects are prime projects with end users, and we have a long track record of large-scale system development, mainly for the finance, manufacturing, and distribution industries, as well as Internet and cloud-based agile development, by utilizing our global know-how and advanced examples.

Until now, we have expanded our business with offshore development at its core, but in the future, we will focus on providing high-value-added services with the keyword "getting closer to our customers" as we move to a new stage.

Application requirements
Required skills and experience
'- 5+ years of practical experience in IT systems (infrastructure or applications)
- Experience in system quality control
- Excel, PPT operation (report creation)
- Business level English conversation
- Business level Japanese

Required years of experience (job type)
Required years of experience (industry type)
Welcome conditions
Welcome skills and experience
- Experience in coordinating work with customers and other teams
- Experience in incident management or dealing with incident tickets
- Experience in creating reports for management

Salary
Monthly salary 420,000 to 500,000 yen
Annual salary 6,000,000 to 7,000,000 yen

Salary details
(Salary examples, etc.)
*Additional and preferential treatment will be given based on skills and previous salary.

Salary increase
・Salary increase timing: once a year
・Promotion timing: twice a year
*Determined by a separately determined evaluation system

Bonus
・Performance-linked bonus: Yes (once a year)

Bonus

Yes
Incentive
Stock options
Bonus details
・Promotion timing: twice a year
*Determined by a separately determined evaluation system

Bonus
・Performance-linked bonus: Yes (once a year)

Work location
Tokyo

Work location details
Tokyo/Shinagawa/Omori/Akasaka Mitsuke ■Remote work possible 3-4 days a week

In-house work
Possibility of transfer: None

Possibility of transfer: None
Working hours
Professional work-type discretionary work system
・Standard working hours: 09:00-17:30
・Assumed working hours per day: 7 hours 30 minutes
*Working hours will be based on the client's operating hours.

Average monthly overtime hours
Overtime 20 hours or less

Details of average monthly overtime hours
Various allowances
Additional information: Various allowances ・Commuting allowance (up to 50,000 yen per month)
*Company regulations apply ・Housing allowance (subsidy for transfers due to company circumstances)
*Company regulations apply ・Single-person relocation allowance *Company regulations apply ・Subsidy for relocation expenses upon joining the company *Company regulations apply Welfare ・Various social insurances available
*Health insurance is covered by ITS (Kanto IT Software Health Insurance Association).
Discounts for recreational facilities and various services are available. ・Selective corporate defined contribution pension plan (management allowance provided) ・Health checkup ・Vending machine with the president's treats ・Lunch subsidy (Bizumeshi) [Training system] ・Free in-house e-learning ・Subsidy for work-related training costs (up to 100,000 yen per year) ・Subsidy for qualification acquisition ・In-house consulting training

Details of welfare benefits
Social insurance, transportation expenses provided, health checkup, qualification acquisition system

Holidays
Weekends off

Holiday details
Holidays: Saturdays, Sundays, and holidays off
Annual holidays: 123 days
Vacation system: New Year's holiday, paid vacation, special leave, nursing care leave, maternity and childcare leave
Additional information: ・New Year's holiday (12/30-1/4) ・Paid vacation (immediately after joining the company, up to 10 days granted depending on the time of joining) ・Special leave ・Maternity leave, maternity leave, childcare leave (record of acquisition) ・Nursing care leave (record of acquisition)・Menstrual leave

Trial period
Yes
Trial period details
Trial period 3 months

Number of employees
1

Selection flow
Application → Document screening → Interview (2-3 times planned) → Job offer → Offer interview → Join the company

*Casual interviews may be conducted before or after document screening.
*Interviews are planned to be conducted online (Zoom), but may be conducted in person (Hibiya or Monzen-Nakacho).
*Reference checks may be conducted.

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361