■Resume and work history written in Japanese are required.
■We are an employment agency.
■Business level with no problems communicating in Japanese with internal members and customers
■Requirements:

・Experience handling inquiries from users as a system operator or help desk
・Experience operating a network or server


・Experience handling inquiries from users as a system operator or help desk
・3+ years of experience operating a network or server
・Experience following up with members, managing tasks, educating them, etc.


・Project management or team management experience
・5+ years of experience designing, building, and operating a network or server
・Experience communicating with external parties and customers (experience dealing with customers through interviews, adjustments, reports, sharing, etc.)


Employment status
Full-time employee (unlimited contract)

Job description
■Job description
You will be in charge of operating the system for our customers' users.
・Responding to inquiries from users regarding business systems
・Responding to IT-related applications
・Escalating unresolved problems to the relevant department/vendor
・Revising and abolishing user accounts for various systems
・PC/iPhone kitting
・General asset management of IT equipment
・Various server operations
・Analysis/improvement proposals for inquiries trends, business content, etc.
・Creating/reporting various reports

■Project examples:
・User help desk for educational institutions and major companies

■Technologies and skills that can be acquired through work
・Server operation/maintenance
・Network operation/maintenance
・Vendor control
・Operation management (consulting, operation design)
・Service manager

■Career that can be pursued through position experience
・Providing services on-site at client companies, so you can work closely with clients and have the opportunity to learn about their way of thinking
・Career shift to infrastructure engineer possible
・Management of multiple projects as a service manager

PR points
＜We are recruiting to further expand our operations area, which has been our greatest strength since our founding＞
We also focus on creating an environment where human resources can advance their careers by increasing the variety as our client scale expands. As digital transformation advances, we want to have a wide range of work sites where it is easy to take on new challenges, create a career stage for digital transformation, and increase the number of people we work with.


We have established a wide range of internal systems, such as the use of telecommuting, the use of web tools, the promotion of maternity leave, and leave of absence for self-realization (Dreams Come True system), and we continue to transform our work environment to create the work environment necessary for the future. (Average overtime hours: 17 hours / 100% maternity leave taken)

In fact, we have many engineers who are active while cherishing time with their children and families.

About "Philosophy and Vision"
▼▼Working to solve problems to "make the most of people" with the power of people x technology▼▼

Since its founding in 1976, Pasona Inc. has continued to take on challenges with the aim of realizing a society where all people who want to work can work with enthusiasm, based on the unchanging corporate philosophy of "solving social problems."

Currently, we are not limited to human resources services, but are creating infrastructure in various fields to envision a rich life, such as realizing new ways of working, globalization, and regional revitalization.

~Areas of focus~
Since October 2022, we have an IT solutions division through our merger with Pasona Tech Co., Ltd., and we are working to solve problems in order to "make the most of people" by co-creating with not only group companies but also client companies, as well as developing our own services.
We are focusing on creating new value and improving business processes by using technologies such as system/app development, AI, cloud, etc. to solve corporate and local issues with technology, such as X-TECH, metaverse, and smart cities.

About "Work/Business"
~What Pasona can achieve~
◆There are projects that we can take on because we are a diversified management company
・Based on our philosophy, we can plan and develop new services and solutions to social and local issues that we feel, and provide new value to the market.
(Achievements: disaster prevention help service, nursery school LINE attendance management system, Awaji Island BssS operation system, etc.)
・We deal with a wide range of industries, including local governments, transportation/traffic, manufacturing, communications, real estate/construction, and medical care. As a prime partner and co-creation partner, we can promote projects with major companies by ourselves.

◆You can accumulate experience in technical fields and fields that will be needed in the future.
・DX promotion, digital twin utilization, super cities, regional revitalization, etc.
The company's focus is on creating the future. Through projects, you can gain experience in growth areas while absorbing technology.
・There are many projects with high social contribution, so you can give back your career/experience to others.
・Since solutions are provided in collaboration with members from all over the country, you can experience the entire process from service planning to implementation. There is an environment where you can communicate directly with users and improve yourself.

Regarding "Working people and corporate culture"
～About the work environment and culture～
◆There is a corporate culture and system that supports "self-realization" and you can take on challenges.
We assign projects taking into consideration motivation and hope, and also valuing the perspective of "will it lead to growth".
In addition, the corporate culture places importance on learning, such as technical study sessions and seminars.
In addition, as a company, we focus on developing DX talent.
We are working to expand the career possibilities of each employee.

◆Emphasis on communication
We use tools such as Slack, Teams, and oVice to create an environment where it is easy to talk in a team.

◆Comfortable working environment
100% of employees take maternity and childcare leave!
We have an environment that is easy to return to and work in, regardless of your life plan.

◆Open position system
Because we value the idea of ​​"creating your own career,"
we have a system that allows each employee to challenge themselves toward the career they envision.

Business/service
Services for C, Services for B

People we work with
Most in their 20s, Most in their 30s, Most in their 40s

Culture
Most active people (passion type), Collaborative environment (totalitarian/project type), Most logical people (logical type)

Working environment
Over 120 days of annual holidays, Side jobs OK

Application requirements
■Requirements:

・Experience handling inquiries from users as a system operator or help desk
・Experience operating a network or server


・Experience handling inquiries from users as a system operator or help desk
・3+ years of experience operating a network or server
・Experience following up with members, managing tasks, educating them, etc.


・Project management or team management experience
・5+ years of experience designing, building, and operating a network or server
・Experience communicating with external parties and customers (experience dealing with customers through interviews, adjustments, reports, sharing, etc.)

■Preferred skills
・Experience operating Active Directory
・Network operation and maintenance
・PC kitting experience
・Experience creating manuals
・Experience negotiating with customers

〇For foreign nationals
Business level with no problems communicating in Japanese with internal members and customers

Required years of experience (job type)
Required years of experience (industry)
Preferred conditions
Salary
Monthly salary 230,000 to 400,000 yen
Annual salary 4 million to 8 million Million yen

Salary details
(Salary examples, etc.)
Monthly salary system

Annual salary examples
(Annual salary examples)
■Annual salary 4.5 million (240,000/month + bonus, etc.) (member)
■Annual salary 5.5 million (300,000/month + bonus, etc.) (project leader)
■Annual salary 6.5 million (370,000 + bonus, etc.) (project manager)
■Annual salary 7.3 million (500,000/month + bonus, etc.) (service manager)
■Annual salary 10 million (740,000/month + bonus, etc.) (producer)

Additional information on salary conditions
Base salary 230,000 yen or more, various allowances (position allowance, role allowance, sales allowance, overtime allowance, etc.)
*Will be determined according to our company regulations, taking into consideration experience and ability

■Bonus twice a year (June, December)
■Probationary period: 3 months *Working conditions are the same as for regular employment.

Salary/Remuneration
Bonus

Bonus

Incentive
Stock options
Bonus details
Number of bonuses per year

2 times

Work location
Tokyo

Work location details
Work at a client company in Tokyo (the dispatching company or the location where the contracted project is carried out).

*Nationwide transfer system, but transfers are rare.

Work style
Full-time work at client's office

Possibility of transfer
None for the time being
Work hours
09:00~17:30

Night shifts
None

Additional information on work hours
9:00~17:30, break 12:00~13:00 (actual work 7.5 hours)
*If the work location is a client company (dispatch client company or contracted project location), this may change
*Last year's average overtime hours were 13.2 hours/month

Monthly average overtime hours
Less than 20 hours

Details of monthly average overtime hours
Less than 20 hours

Various allowances
Details of employee benefits
Social insurance, position allowance, transportation allowance, health check, retirement allowance system, stock ownership plan system, qualification acquisition system

Holidays
Other

Holiday details
Annual holidays
120

Holidays
Saturdays, Sundays, and holidays off

Vacation system
Year-end and New Year's holidays, paid holidays, special leave, special leave, Maternity leave, childcare leave, nursing care leave

Other holidays

■2 days off per week (Saturdays, Sundays, and holidays) *May change if the place of employment is a client company
■Year-end and New Year holidays
■Annual paid leave
■Marriage leave
■Mourning leave
■Special leave for jurors
■Accident leave
■Assignment leave
■Maternity leave (100% acquisition rate)
■Childcare leave (100% acquisition rate for women/45% acquisition rate for men)
■Nursing care leave (proven track record)
■Nursing care leave
■Challenge leave (1 week of special leave for every 5 years of service)
*May change if the place of employment is a client company (dispatch company or contracted project site)


■HAPPY HOLIDAY leave (maximum 9 consecutive days off including Saturdays and Sundays)
■MY DAY leave (month of birth)
■My Care Day (health checkup day)

Additional information regarding holidays
Annual paid leave and special leave will be granted after the probationary period

Probationary period
Yes
Details of probationary period
3 months
No change in conditions

Number of employees
10

Selection flow
▼Application
▼Document screening
▼Interview (1-2 times)
▼Aptitude test (taken at home)
▼Final interview
▼Offer

Other
People with a high chance of being offered a job
※People who can continue to learn skills on their own. People who are constantly improving themselves.

Recruitment background
Recruiting additional staff, further strengthening the organization

Passive smoking prevention measures
Whether or not passive smoking measures are in place indoors at the workplace
Measures in place

Details of passive smoking measures (Smoking is prohibited if there is a smoking area outdoors)
Smoking is prohibited

Special notes regarding passive smoking measures indoors
No smoking indoors
※Varies depending on base and client

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361