■Resume and work history written in Japanese are required.
■We are an employment agency.
■Japanese native level required.

Employment type
Full-time employee (unlimited contract)

Job description
A customer success position is open to work with global SaaS companies to realize their goals through IT solutions

■Job description
We provide customer success support for client companies' SaaS products.
We respond to user inquiries via phone, chat, and email.
We contribute to the success of companies that introduce SaaS by understanding the true needs of users and making optimal proposals from a wide range of products, rather than just providing answers.

■Job highlights
・You can work in a global environment with bilingual English-Japanese team members from over 15 countries.
・Our team has high customer satisfaction and is highly regarded among vendors around the world.

PR points
■Job satisfaction:
・Not only can you acquire knowledge about the operation of advanced SaaS, but you can also improve your proposal skills by making optimal proposals to customers.
・You will be involved in customer success for companies and services in a variety of industries, which will improve your own insight and skills in many areas.
・Client products are updated daily in line with economic trends and global business trends, so you can have a sense of speed and grow as a person. Connected to

Application requirements
[Required] Common requirements
■Reception experience (sales, customer service, etc.) 1 year or more

(Long-term internship experience for new graduates)

■English skills: Business level (TOEIC 800 points) or equivalent skills (fast reading comprehension)

■Business PC skills, IT literacy
-Touch typing, business email, Excel, PPT, Word (creation and input)
-IT and internet literacy to the extent that you can research and use it yourself


Japanese skills: Native level
*Able to read, write and speak Japanese fluently and clearly and concisely

*High communication skills in various languages ​​are required.

Not just having qualifications. The minimum requirement is to be able to use both at a native level.

Required years of experience
No requirement
Sales / Customer support, Help desk
The above experience is not required to apply
Welcome skills
■Experience in data analysis and numerical management
■Call center experience
■Experience as a team manager or trainer

Salary
Monthly salary 250,000 yen to 340,000 yen
Annual income 3 million yen to 4.08 million yen

Salary details
(Salary examples, etc.)
Monthly salary system

Annual income example
Monthly salary 250,000 yen to 340,000 yen, including 30 hours of fixed overtime per month (45,700 yen to 62,000 yen per month)
Annual income 3 million to 4.08 million yen

*Determined based on experience and ability.
*Includes up to 30 hours of fixed overtime per month: 30 hours per month (45,700 yen to 62,000 yen per month)
Excess amount will be paid separately.
*For those with high expectations, the monthly income is approximately 300,000 yen.

Bonus
None
Bonus details
Work location
Tokyo
Work location details
Tokyo Gotanda Head Office
8F Hulic Gotanda Yamate Dori Building, 1-21-8 Nishigotanda, Shinagawa-ku, Tokyo
1 minute walk from Osaki-Hirokoji Station
6 minutes walk from Gotanda Station
*No working from home
Possibility of transfer
None for the time being
Work hours
00:00~00:00

■Work hours Shift system
8 hours work between 9:00 and 20:00
(Some start from 10:00 to 12:00)
*Overtime is about 10 to 20 hours per month. Because it is a shift system, it basically rarely occurs.
*During training (about 3 months), only work from 9:00 to 18:00 on weekdays

■Work days Shift work 5 days a week (2 days off per week)
*Shift work will include weekends, holidays, New Year's holidays, Golden Week, etc.
*Special leave for special occasions and paid leave (can be taken in 1-day, half-day, or hourly increments) available.

■If you would like shorter hours or fixed days off, please contact us.

Average monthly overtime hours
Various allowances
*Transportation expenses provided (up to 30,000 yen per month)

Employee benefits
Social insurance provided, transportation expenses provided, health check, stock ownership plan

Other employee benefits and allowances
・Rest room and nap room (rest room) provided
・Free drinks, office convenience store, etc.
・Welcome back system during holidays
・Support system for exchanges between bases and departments

Holidays
Shift system

Vacation system
Celebration and condolence leave, nursing care leave, maternity leave and childcare leave

Additional information on holidays
Paid leave (can be taken in units of 1 day, half day, or 1 hour)

Trial period
Yes
Trial period (details)
Yes (6 months) *No change in conditions

Number of employees
10

Selection flow
[Selection flow]
▼Document screening (language test)
▼1st selection (interview)
▼2nd selection/visit to the company (interview)
▼Offer (offer interview available depending on the situation)
*The selection process and number of times may change depending on the situation.

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361