Service desk operations
Monthly salary: 231,000 to 241,000 yen
Type: Japanese ：N1 level required
場所:Tokyo
■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N1 required.
■Required: <Required Skills>
- 1+ years of work experience (general knowledge, communication skills)
- PC experience (Excel, PowerPoint: beginner level)
- Telephone experience (either B2B or B2C)
<Desired Skills>
- Basic knowledge of Windows
- Help desk experience
Qualifications: No requirements
Language: No requirements
Education: High school graduate or higher
Highest Education: Graduate school, university, vocational school, high school graduate
Employment Type
Contract Employee
Job Description
Service Desk Operations
Primary system support desk
Subsystem operation support
OA support desk services for client employees
PC operation/MS365 operation support
Account registration, modification, and deletion
File server access rights management
PC kitting
Organizational change support (including preparation; peak workload in January and March)
(Scope of Change: Duties as defined by the company)
Salary
Expected salary: ¥231,000 – ¥241,000 (Base salary: from ¥231,000)
Salary type: Monthly salary
Overtime: None (no fixed overtime included)
Bonus: Twice a year (0.32 months × 2 times)
Working Hours
9:00 AM – 6:30 PM (1 hour break)
Mainly weekdays, but work on Saturdays and holidays may be required depending on project status
Contract Term
Contract employee (renewal cycle: every 6 months)
Start date: February 1 (if this falls on a holiday, the next business day)
Probation Period
6 months (same conditions apply)
Holidays & Leave
Two days off per week
Over 120 days off annually
Other leave:
Paid leave (10 days granted after 6 months; thereafter granted annually based on years of service and attendance rate. Can be taken in 1-day, half-day, or 1-hour units.)
Flexible holiday system (2 additional special leave days for use with 5+ consecutive vacation days)
Long service award system
Congratulatory/condolence leave
Childcare leave (including nursing care leave)
Maternity leave
Menstrual leave
Care leave
Jury duty leave
Volunteer leave
Insurance
Full social insurance (employment, workers’ compensation, health, welfare pension)
Benefits
Dress Code: Office casual
Allowed: jeans, no tie, T-shirts, piercings
Not allowed: flashy clothing, jerseys, bleached/dyed hair
Note: Business suits may be required depending on the project
Other Benefits:
Transportation allowance (full reimbursement, conditions apply)
Salary increase & bonus system
Cancer advanced medical treatment support allowance
Benefit Station membership
Supervisor allowance: ¥5,000/month
Qualification Support Program:
Exam fee reimbursement and incentives for obtaining target certifications.
(Examples: IT Passport ¥10,000, FE ¥50,000, AP ¥100,000, etc.)
Childcare Programs (eligible after 1 year of employment):
Childcare leave
Shorter working hours for childcare
Flexible start time for childcare
Childcare time arrangements
Other:
Pension fund: Not provided
Commuting allowance: Yes (full reimbursement, conditions apply)
Family allowance: Not provided
Company housing/dormitory: Not provided
Retirement age: 60 (Reemployment possible up to 65, 1-year renewal)
Retirement allowance: Not provided
Application Requirements
Required Skills:
At least 1 year of professional working experience (general business manners, communication skills)
Practical PC experience (Excel, PowerPoint: beginner level)
Telephone support experience (BtoB or BtoC)
Preferred Skills:
Basic Windows knowledge
Previous help desk experience
Qualifications: Not required
Language: Not required
Education: High school graduate or above
Work Location
Shibuya, Tokyo (exact address undisclosed)
Nearest station: Shibuya Station (Tokyo Metro / JR / Keio / Tokyu, 3 min walk)
(Scope of Change: Locations as defined by the company, limited to non-relocation range and/or employee’s home)
Smoking Policy
Countermeasures in place
Selection Process
Document screening
Interview (online, with recruiter + operations manager)
Note: Aptitude test (online, approx. 1 hour) must be taken prior to interview
Additional Notes
Applicants seeking salary expectations above the listed range will not be considered
