IT help desk support staff
Annual salary: 2,233,688 to 3,167,775 yen
職種
ITエンジニア【システム開発・SE・インフラ】
Type: Japanese ：N1 level required
場所:Nagasaki Prefecture
■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N1 required.
■Required:
Employment Type
Contract Employee
Job Description
We are looking for team members to join the IT Help Desk team of a major global company.
You will be responsible for user support, responding to inquiries regarding PC and smartphone setup, troubleshooting, and IT infrastructure support.
Even if you have no prior IT experience, don’t worry—you can acquire the necessary knowledge and skills through our in-house training.
What is an IT Help Desk?
This is an IT support role where you assist with questions such as:
“I don’t know how to operate this function.”
“An error keeps appearing.”
“My account has been locked.”
You will also perform initial setup of IT equipment.
◆ Welcoming Beginners / Future IT Professionals ◆
We are actively recruiting people who are curious about IT, want to improve their skills, or aim to build a career in IT.
Our comprehensive training programs will help you gain IT knowledge and skills through OJT (1–3 months).
Main Responsibilities
Operator Tasks
Responding to inquiries related to IT devices
Preparing FAQs
Handling inquiries about internal applications
Providing instructions on device and system operations via phone and email
Performing initial setup of IT devices (iPhones, PCs, tablets, etc.)
Typical Inquiries from Users
“The system I’m using isn’t working.”
“I can’t log in to my PC.”
You will be helping employees of the client company solve these problems.
Team Structure and Work Environment
You’ll work within a small team of 3 members, supporting one another in daily operations.
Career Path
After gaining expertise as a Help Desk professional, you may advance to roles such as Supervisor, leading a team, or Service Manager, overseeing multiple teams.
Project Highlights
Since this role is for an internal help desk, the client employees you support are considered “colleagues” rather than external customers. As a result, complaints are rare, and the communication style is friendlier and more supportive compared to typical call centers.
The project members maintain a calm, professional atmosphere. While day-to-day communication is kept minimal, there is a strong culture of collaboration—team members readily provide support whenever needed.
Compensation
Estimated Annual Salary: ¥2,233,688 – ¥3,167,775
Monthly Salary (based on 160 hours): ¥165,000 – ¥234,000
Base salary: ¥165,000 – ¥234,000
No fixed overtime included (all overtime fully paid by the minute)
Commuting expenses fully covered
Salary determined based on experience and ability
Trial Period: 3 months (no change in compensation)
First Year Estimated Salary: Approx. ¥2.23M – ¥3.16M (including average 10 hours/month overtime)
Career-level Salary Examples:
Supervisor: Approx. ¥2.69M – ¥3.97M (including average 20 hours/month overtime)
Service Manager (regular employees only): Approx. ¥3.59M – ¥6.10M (including average 20 hours/month overtime)
Benefits & Allowances
Full commuting allowance (company rules apply)
Overtime allowance, work-from-home allowance, night shift allowance, relocation allowance
Incentives for awards, certifications, weddings, childbirth, bereavement, disaster relief
Bonuses: Twice annually (June & December)
Salary Raise: Once annually (April)
Working Hours
Standard: 8:30–17:30 (8 hours + 1 hour break)
Shift system
Monday–Friday (weekends off)
Public holidays worked can be substituted with a weekday off
Possible future transfers to other fixed/shift projects
Contract Details
Initial contract: 4 months (renewal subject to performance & evaluation)
Maximum contract period: 5 years
Path to regular employment available (17 employees promoted in the past 3 years at the Sasebo Center)
Time Off & Holidays
More than 120 annual holidays
Complete 2-day weekends (depending on project)
5 flex vacation days
New Year holidays (Dec 30–Jan 3)
Paid leave (10–20 days)
Other Leave Options:
Bereavement, marriage, childcare, maternity, caregiving, disaster, public duty, and more
Insurance & Welfare
Full social insurance coverage (health, pension, employment, nursing care, worker’s comp)
Training and education programs
Company resort facilities (via health insurance association)
Group long-term disability insurance
Retirement pension plan (for regular employees)
Employee stock ownership program
Discounts for leisure, accommodation, sports clubs
Retirement Age: 60 (re-employment system available)
Application Requirements
Must-Haves
Available to start on November 1
Comfortable with keyboard input
Experience using Windows and Office applications as a user
Preferred
Experience in support roles using phone/chat
Knowledge of IT or relevant certifications
Ideal Candidate
Curious and eager to learn new skills proactively
Education
Open to candidates with a degree from graduate school, university, vocational school, or high school.
Workplace
〒857-0053
Lacrosse Building, 5-3 Tokiwamachi, Sasebo City, Nagasaki Prefecture
Work locations may include other company-specified sites, including remote work.
No transfers requiring relocation.
Smoking Policy: Non-smoking (indoors & on premises)
Selection Process
Company briefing & document screening
Web-based SPI personality test
Online interview(s) (1–2 rounds)
Offer
