Bilingual IT Infrastructure Team Leader
Annual Salary: ¥4,800,000 – ¥6,000,000
職種
ITエンジニア【システム開発・SE・インフラ】
Type: Japanese N２
場所:(Tokyo, Kanagawa, Chiba, Saitama)
■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N２ required.
■Required:
Proven experience working as a team leader on IT operations projects
Experience in at least one of the following areas:
Operations projects involving client devices (3+ years)
Operations projects involving network or server devices (2+ years)
Operations projects related to other IT infrastructure (2+ years)
Experience in creating operation workflows and manuals
Japanese language proficiency at JLPT N2 level or higher
Location: Tokyo, Kanagawa, Chiba, Saitama (project-based / potential for remote work)
Employment Type: Full-time, Permanent (3-month probation)
Annual Salary: ¥4,800,000 – ¥6,000,000
Working Hours: 9:00–18:00 (Shift work including night shifts may apply depending on the project)
Holidays: 120+ days/year (weekends, national holidays, year-end holidays, and various leaves)
Position Overview
We are seeking a team leader to manage a bilingual engineering team composed of multinational members. You will use both English and Japanese to lead one or both of the following project types:
1. On-site Support Project Management
Manage labor, quality, and issue tracking
Perform on-site work and provide guidance to team members
Supported devices: client PCs, peripherals, network devices
Sample projects:
On-site surveys and equipment mounting/unmounting for a major financial institution
IT support for users at the Japan branch of a foreign enterprise
2. Resident User Support Project Management
Manage labor, quality, and issue tracking
Example: Manage a 6-member user support team stationed at the Japan branch of a foreign firm
Required Skills & Experience
Experience leading IT operation teams
Experience in any of the following operations:
Client device support (3+ years)
Network/server operations (2+ years)
Other IT infrastructure support (2+ years)
Experience creating operational workflows and manuals
Business-level Japanese (JLPT N2 or higher)
Logical thinking and the ability to communicate effectively in both Japanese and English
Experience in IT operations analysis and process improvement
Prior experience in one or more of the following:
Network/server monitoring and maintenance
Helpdesk or technical support
On-site support for IT equipment
Team leadership
Ideal Candidate
Proactive and able to act without waiting for instructions
Courteous and professional in customer communication
Comfortable working at multiple client sites as needed
Able to coach colleagues and junior staff
Why Join Us
Specializing in IT infrastructure (network, server, cloud, security, IoT)
Over 3,000 IT engineers trained; robust career support & qualification programs
Learning resources include video tutorials, remote test environments, and e-learning
Strong support for bilinguals and foreign nationals (24-language life support available)
Inclusive culture with a high ratio of younger employees in their 20s and 30s
Benefits
Performance-based bonuses (twice/year)
Social insurance, transportation allowance (up to ¥100,000), housing support
Family allowances (spouse: ¥10,000 / child: ¥5,000 / parent: ¥3,000)
Company housing (eligible employees, ¥35,000/month)
401K pension, health checkups, cafeteria plan, employee discount programs
Relocation support (flight assistance & ¥100,000 moving allowance)
Various leave systems including maternity/paternity leave, anniversary leave, refresh leave, and more
