■Resume and work history written in Japanese are required (There is a possibility that your application will not be processed if you only have English documents).
■We are a recruitment agency conducting this recruitment on behalf of the companies seeking employees.
■Japanese N1 required.
■Required:
・Able to speak business-level Japanese and English (phone support, email, documents)
In addition to the above, any of the following experience
・Over 1 year of experience supporting foreign companies in English
・Over 1 year of experience working in IT help desk or user support
・Simple troubleshooting experience for client PCs (Windows 10)
・Experience resolving problems while communicating with overseas teams in English

Employment type
Full-time employee (unlimited contract)
Job description
You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from those with no IT experience who want to work in IT using English to those with bilingual IT work experience.

■Job summary:
Projects will be decided based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Mainly user support-related operational projects, and many projects involve touching and supporting actual devices.

■Project examples:
・Bilingual help desk work at a major foreign pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones and peripheral devices
- User support will be mainly in Japanese, and you will communicate with overseas engineers in English.

■Attractions of working:
・We can introduce you to work that makes use of your English skills.
・It is also possible to work on bilingual projects after receiving on-the-job training within the company.
Members
As the company's slogan "Towards an IT infrastructure engineer's utopia" suggests,
it is a company that is strong in IT infrastructure technology such as networks and servers.

Nowadays, all systems are moving to the cloud, bringing great convenience to our lives, but IT infrastructure technology is essential for stable operation. In addition, the recent spread of telework is also due to the IT infrastructure that allows web conferencing systems to operate stably.

The company specializes in such IT infrastructure services and has accumulated a track record.
With technology that meets a variety of IT needs, such as cloud, virtualization, security, IoT, and telework environment introduction, and a global support system, the company solves customers' IT-related problems and contributes to society.

One of the company's characteristics is its focus on human resource development.
With a track record of training more than 3,000 IT infrastructure engineers to date, the company can draw up a career plan that suits your inclinations through a career support system based on a rich training curriculum. The company also focuses on support for qualification acquisition, and most of its engineers have IT infrastructure-related qualifications, including CCNA, CCNP, LPIC, and network specialist.

Background of recruitment
Job content (scope of change)
Application requirements
■Requirements:
・Able to speak business-level Japanese and English (phone support, email, documents)

In addition to the above, any of the following experience
・Over 1 year of experience supporting foreign companies in English
・Over 1 year of experience working in IT help desk or user support
・Simple troubleshooting experience for client PCs (Windows 10)
・Experience resolving problems while communicating with overseas teams in English

Required years of experience (job type)
No experience required
IT engineer [system development, SE, infrastructure] / technical support, support desk [software, network]
※Experience in this job type is not required to apply

Required years of experience (industry)
No experience required
IT/communications industry / other IT/communications
※Experience in this job type is not required to apply

Other desired experience
None (completely inexperienced OK)
Application category
Mid-career

Annual salary 3,060,000 yen to 4,060,000 yen

Salary details
(Salary examples, etc.)
≪Annual salary examples≫
◆4 million yen...Monthly salary of 280,000 yen + IRP bonus/Second year after joining the company (25 years old)
◆5.5 million yen...Monthly salary of 400,000 yen + IRP bonus/Managerial position/4th year after joining the company (30 years old)

Expected annual salary is only a guideline and may go up or down during the selection process.
Monthly salary includes fixed allowances.
275,000 yen and up (including the following flat-rate allowances)
Annual salary: 3,060,000 yen and up


275,000 yen and up (including the following flat-rate allowances)
Basic salary: 235,000 yen and up
Deemed overtime pay: 30,000 yen
Region allowance: Region A (Tokyo) 25,000 yen

Monthly salary


■Full transportation expenses paid
■Family allowance (eligible dependents: spouse 10,000 yen, child 5,000 yen, parent 3,000 yen/applicable from the second year of employment)
■Position allowance
■Telework allowance (partial subsidy for various expenses/realized from employee feedback!)
■Long-term service bonus (paid to eligible employees with 10th and 20th years of service)

Bonus
None

Work location
Tokyo

Work location details
Tokyo Head Office Oak Akasaka Building, 7-1-16 Akasaka, Minato-ku, Tokyo 3rd floor

Work location (scope of change)
Possibility of transfer
None
Working hours

9:00-18:00 (Scheduled working hours: 8 hours 0 minutes)

Break time: 60 minutes

Overtime work: Yes



- Shift work depending on the project (night shifts available)



■ Full social insurance (employment, industrial accident, health, welfare pension)

■ Qualification acquisition support system (the company will cover the entire cost of the exam if you pass)

■ Defined contribution pension (401K)

■ Smile Mutual Aid Association (a system that provides congratulatory money for various life events)

■ Childcare leave system (100% female)

■ Dormitory (self-pay of 35,000 yen/month, only for eligible employees)

■ CDP system (internal recruitment system)

■ iPhone loan

■ Video learning apps available

■ Cafeteria plan (you can purchase products from affiliated companies at a discount)

■ Member of Kanto IT Software Health Insurance Association

■ Telework/staggered work hours

Education:

■ An environment where people who want to learn can learn.
You can freely participate in and use the prep courses and video content for qualifications (CCNA, LPIC Level 1, etc.).
We also provide a testing environment that can be accessed from home, so you can study as much as you want, whenever you want.
Complete social insurance (employment, industrial accident, health, welfare pension)

Holidays
Weekends off

Holiday details
Weekends off
■Holidays off
*Shift work may be required depending on the project
■New Year's holiday
(5 days)
■Celebration and condolence leave
■Paid leave
(Company-wide average number of days taken: 11.25 days/year, acquisition rate: 81%)
■Maternity leave
(Actual results)
■Childcare leave
(Acquisition rate: 100% for women, 25% for men) *2018 results
■Self-care leave
■Sickness leave (can be taken in place of paid leave for the first 6 months after joining the company)
■Anniversary leave (encouraged to take annual paid leave)
■Refreshment leave (5-6 days granted to employees with 10th and 20th years of service)
Annual holidays 120 days

Trial period
Yes
Details of trial period

6 months

Number of employees
10

Selection flow
- Document screening
- Interview (low-skilled applicants, 1 interview ・High-skilled applicants, and applicants who are interviewing at a different location from their employment location (I-turn, U-turn, etc.) may have 2-3 interviews)
- Aptitude test + ability test
- Offer of employment

*Basically 9:00-18:00 on weekdays ・Can start after 18:00 on weekdays according to applicants' preferences. We can also accommodate Saturdays upon request.

Other
About passive smoking measures
Details of passive smoking measures
Measures available

〒150-0043　渋谷区道玄坂2-23-14　道玄坂225ビル8Ｆ (地図)
TEL: (+81) 03-6455-0360    FAX: (+81)03-6455-0361